Terms & Conditions
Last updated: 26 July 2026
1. What BangladeshiBrands Store Is
BangladeshiBrands Store (“the Marketplace”, “we”) is an online platform that connects independent Vendors with Customers. We provide the storefront, product listings, order routing, and delivery coordination tools. Each Vendor is an independent business that owns and manages its own store, products, pricing, stock, and customer service.
2. Vendor Independence
Vendors are not employees, agents, or representatives of BangladeshiBrands Store. Each Vendor is solely responsible for the accuracy of their listings, the quality and safety of their products, and fulfilling orders placed with them. The Marketplace does not manufacture, own, warehouse, or inspect Vendor products before they are shipped to Customers.
3. Payments — Please Read Carefully
Cash on Delivery (COD) orders are settled directly between the Customer and the courier at the time of delivery. For manual payment methods (bKash, Nagad, or any other number a Vendor provides), the payment is sent directly to that Vendor’s own personal or merchant account. BangladeshiBrands Store does not receive, hold, process, or have access to these funds at any point.
Some Vendors on the Marketplace have completed our verification process (shown as a “Verified Seller” badge on their store); others have not. Verification reflects that a Vendor has submitted and passed our review at a point in time — it is not a payment guarantee, and it does not transfer any payment risk to BangladeshiBrands Store.
We strongly recommend using Cash on Delivery when ordering from a Vendor who is not yet Verified, or any time you are unsure. If you choose to send a manual payment directly to a Vendor, you are doing so at your own discretion and you accept that recovering those funds in a dispute is between you and that Vendor.
We do review reports of Vendor misconduct and can suspend or remove Vendors from the Marketplace, but we cannot promise the outcome of any individual payment dispute, since we are not a party to that payment.
4. Orders, Delivery & Returns
Delivery charges, delivery windows, and return/refund/warranty policies are set individually by each Vendor and shown on their store page and at checkout. Contact the Vendor first for any issue with an order; if you cannot reach a resolution, contact our support team and we will assist where we can.
5. Account Responsibilities
You are responsible for keeping your account credentials confidential and for all activity under your account. Vendors are responsible for keeping their store information, pricing, and stock levels accurate and up to date.
6. Changes to These Terms
We may update these Terms from time to time. Material changes to the payment-related terms in Section 3 will be highlighted; continued use of the Marketplace after an update constitutes acceptance of the revised Terms.
7. Contact
For questions about these Terms, contact us through the Help Center linked in the site footer.